Refund & Cancellation Policy

1. Subscription Billing

Zasper Studio offers recurring subscription plans.

When you subscribe, you authorize the applicable payment provider to charge the selected payment method according to the billing frequency and price displayed at checkout.

Subscriptions continue until cancelled.

2. Cancellation

You may cancel your subscription at any time through the available account cancellation option or by contacting us at hello@zasperstudio.com.

Cancellation stops future recurring billing once the cancellation becomes effective.

3. Cancellation During a Billing Period

Unless otherwise required by applicable law, cancelling a subscription does not automatically result in a refund of the amount already paid for the current billing period.

Cancellation takes effect immediately — your access to submit new requests ends as soon as the cancellation is processed, not at the end of the billing period.

4. Upgrading or Downgrading Your Plan

You may switch to a different plan at any time through the available account plan option. Plan changes take effect on your next billing date, not immediately — you keep your current plan, features, and price for the rest of the billing period you're already in.

We don't prorate or charge/credit a partial-period difference when you switch plans. If your new plan is billed through PayPal and your payment method is a PayPal account balance rather than a card, PayPal may ask you to log in and re-approve the change before it takes effect; if that approval isn't completed, your subscription continues on your existing plan.

5. Work Already Performed

Payments for services that have already been performed, delivered, reviewed, or approved are generally non-refundable.

Where a project has been completed and the final deliverable has been made available to the customer, the applicable amount is generally not eligible for refund.

6. Unused Services

Unused service capacity, unused editing requests, unused turnaround capacity, or unused plan benefits do not automatically create a right to a cash refund or credit unless we expressly agree otherwise.

Unused benefits generally do not roll over to a subsequent billing period unless the applicable plan specifically states otherwise.

7. Billing Errors

If you believe you have been charged incorrectly, please contact us as soon as possible.

Examples include:

• —Duplicate charges
• —Charges after a confirmed cancellation
• —Incorrect subscription amounts
• —Other apparent billing errors

We will investigate the issue and, where appropriate, correct the charge or issue a refund.

8. Service Issues

If you believe that a service has not been delivered substantially in accordance with the applicable plan, please contact us promptly at hello@zasperstudio.com.

We will review the project, applicable plan, communications, files and delivery history and work with you toward an appropriate resolution.

Depending on the circumstances, the resolution may include completing outstanding work, correcting an issue, providing a revision, issuing a service credit, or providing a refund where appropriate.

9. Refund Processing

Where we approve a refund, it will normally be processed through the original payment method or payment provider where technically and legally possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

10. Third-Party Payment Provider

Payments may be processed through PayPal or another third-party payment provider.

Transactions may also be subject to the applicable payment provider's terms, policies and dispute-resolution procedures.

Nothing in this policy is intended to remove rights that cannot legally be excluded.

11. Exceptions

We reserve the right to consider exceptional refund requests on a case-by-case basis.

Any exception granted in one case does not create an obligation to grant the same exception in another case.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

The latest version will be published on this page with the revised "Last updated" date.

13. Contact

For cancellation, refund or billing questions:

Zasper Studio
A brand operated by CENITPRO
Email: hello@zasperstudio.com
5/23, Netaji Nagar, Kolkata 700040, India